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Reports to: Mayor Pay Grade: 14 FLSA:E

SUMMARY OF POSITION

This is a Leadership position responsible for the oversight and direction of Information and Computer Technology (IT) functions for all of City Government. The position is responsible for all information technology enterprise wide including maintenance, security, integrity, support, upgrades, long range planning and problem resolution of the City’s hardware and software assets.

This position works closely with Leadership to review Information Technology needs, projects and programs. The position is also responsible for the City’s local television and online station WSTO as well as web site and social media. The position works closely with each department supporting their Technology, Telephony cellular and VOIP, and social media directives. This position involves performing a variety of complex, technical, and administrative duties requiring thorough knowledge of network computer operations, media technology and telephony throughout the City Buildings and vehicles. This position also is responsible for enterprise wide coordination of budgeting and budget management for information technologies.

DUTIES AND RESPONSIBILITIES

Core Duties and Responsibilities - The following duties are the primary duties of this position but do not compose an exclusive or all-encompassing list of duties. Other duties may be assigned or required to accomplish the main goals of this position.

• Coordinate and supervises all City Government networks and workstations to insure City policies and specifications are followed.

• Maintain network and associated systems and devices connected to the network on a daily basis, including network backups, system security, system parameters, code tables, memory utilization, hardware, and system log.

• Act as the Operating System Administrator for the Police Department systems, software & hardware, and maintains all components of the system.

• Supervises and coordinates the computer networks of all City Government, coordinates citywide work with computer and other vendors. Coordinates all IT related contracts in conjunction with Leadership.

Suggest and amend system policies and procedures when necessary, with approval of the City Council.

• Responsible for enterprise wide budgeting in conjunction with department heads (group budget items together and consolidate as appropriate).

• Attend operating system/hardware training as required.

• Media Services: responsible for the oversite and operations of WSTO and staff.

• Communicate regularly with Leadership regarding system issues and coordinate network application user training.

• Ensures technology documents/certificates such as product registrations, software licensing and contracts, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, processed, and maintained.

• Manages phone and data network system operations. Installs & maintains hardware; adds and maintains user accounts for staff and external contractors; assigns rights and access; assesses and reports upon operational status; performs system monitoring and performance analysis and tuning; troubleshoots system hardware, software, networks, and operating systems, etc.

• Establishes and maintains a well-run phone and data network system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, wired and wireless LAN and WAN networks, telephone system hardware, internal and external telephone lines and circuits, cell phone and other mobile devices, operating system management; and defining system and operational policies and procedures.

• Secures phone and data network system by developing system access, monitoring and control, practices.

• Testing and updating disaster recovery technology policies.

• Coordinate with EOC managers to implement emergency response as it pertains to technology.

• Configures and maintains workstations, software, printers, desktop and mobile devices, and other peripherals. Provides written and verbal instruction and education to end users on computer/device use, and problem solving.

Assess need for system upgrades/enhancements with Leadership to plan for future system growth/needs/enhancements.

• Complete regular data audits.

• Works with City Leadership to identify and purchase software/hardware for all departments, based on department request and approval.

• Communicate and coordinate with vendors, software users, other agencies and the public on technology items.

• Maintain connectivity of Wide Area Network.

• Provides oversight, coordination, and management of all City Department’s Web Sites.

• Implement and enforce network, email and internet policies to protect system resources.

• Establish required formats for file structure storage to facilitate data sharing between departments and/or users Coordinates with Utilities Department Information Technology representative.

• Maintenance of software to minimize disruption to users, hardware upgrades and other system maintenance may need to be done off peak hours on evenings or weekends.

• Establish and maintain a systematic backup and recovery procedure.

• Responsible for all City telephone systems, including cell phones, contracts, and invoices.

• Responsible for negotiating all Information Technology related contracts and purchases, final approval from Mayor/City Council.

• Social Media: responsible for web development and other forms of social media, policy development and evaluation to determine those that are applicable in our environment.

• Working with Police Department and Planning Department, responsible for building including: cameras (oversight of installation; manage equipment and backups).

• Performs other related job duties as required.

QUALIFICATIONS

The ability to perform the Core Duties and Additional Duties listed above and:

Education/Training/Certifications

• Must possess Associates or Bachelor’s degree or the equivalent experience, skills, and abilities relevant to the position description.

• Ability to operate a motor vehicle and possession of, or ability to obtain and maintain a Wisconsin Motor Vehicle Operator’s License.

• Microsoft Certified System Expert (MCSE), Cisco Certified Network Associate (CCNA) or advanced certificate preferred.

• Background check, physical/drug screen & reference checks required.

Language Skills and Interpersonal Communication

• Thorough knowledge of Microsoft Windows Network and PC Operating systems.

• Thorough knowledge of Microsoft Office Suite applications including Word, Excel, Access, PowerPoint, and Publisher, etc.

• Ability to interact with users of varying skill levels and to recommend appropriate training and assistance.

• Ability to provide direction/instruction both verbally and in written form.

• Knowledge of mobile data communications protocols and applications.

• Thorough knowledge of TCP/IP protocol, routing, and security.

• Ability to organize data and physical resources and effectively prioritize tasks.

• Ability to manage and maintain desktop and mobile data PC’s.

• Ability to identify opportunities where technology solutions will solve problems or gain efficiencies.

• Ability to troubleshoot, repair, and install computer components and peripherals.

• Ability to establish and maintain effective interpersonal relationships with employees, other departments, other cities, vendors, and the public.

Mathematical Skills

• Ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions.

Judgment and Situational Reasoning Ability

• Requires the ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objective.

• Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.

Physical and Mental Abilities Required to Perform Essential Position Functions

• Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer and other office machines, and/or materials used in performing essential functions.

• Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use.

• Tasks involve the ability to exert light physical effort in sedentary to light work, but may involve some lifting, carrying, pushing and pulling of objects weighing up to 75 pounds.

• Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks.

Environmental Adaptability

• Ability to work under a wide range of conditions with a majority of the time under comfortable conditions that pose little risk of injury, however occasional exposure to heights and/or uncomfortable environmental conditions. Majority of the work is performed in a normal office setting. The remainder of the time is spent inspecting, installing, and maintaining the system. The employee must be able to travel to equipment locations throughout the City. In order to access equipment, the employee must occasionally climb ladders or crouch under desks. The employee must also be able to sit and operate computer equipment for extended periods of time.

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Reports to: IT/Media Director Pay Grade: 12 FLSA:N

SUMMARY OF POSITION

The purpose of this position is to manage Media Services including WSTO TV and staff. Information Technology Operations involves providing technical support and project management for all areas throughout the City. This may include hardware and software support, phone system support, cellular phone support and any other IT related functions. This position is under the direction of the IT/Media Services Director and reports directly to the Director.

DUTIES AND RESPONSIBILITIES

Core Duties and Responsibilities - The following duties are the primary duties of this position but do not compose an exclusive or all-encompassing list of duties.

Other duties may be assigned or required to accomplish the main goals of this position.

WSTO

• Oversite and management of the WSTO Staff.

• Recruit, train, and supervise both paid and volunteer staff Evaluation of staff.

• Scheduling of WSTO Staff to ensure the widest coverage available of events in the city.

• Develop cable programming that reflects Stoughton’s educational, governmental, cultural, religious and commercial activities, as well as community spirit.

• Create and program a schedule of programs including basic ongoing programs, special one-time programs, and related classified and sponsorship messages.

• Direct and/or produce a wide range of programing using a wide range of equipment and settings including single camera to tape, multi-camera to tape, live multi-camera, remote controlled camera, etc.

Train people to use in-studio and remote video and audio equipment including camera, editing, direction equipment, etc.

• Disseminate information regarding WSTO’s production/access activities.

• Assist director with developing policies, planning future programs, and evaluating the Channel’s success.

• Assist individuals and community groups with planning and developing their own programs.

• Prepare written reports for the Director and/or other City staff as requested.

• Assist with Budgeting for Media Services- Maintain equipment and make replacement and purchasing recommendations as needed.

• Perform fundraising activities as requested.

• Maintain online availability of all WSTO programming.

• Ensure proper equipment is available on location for all scheduled shoots.

• Edit content for television and web viewing.

• Create and/or duplicate DVDs and Blu-rays for city staff and the public as requested.

• Convert media to DVD, digital files or Blu-ray as requested by city staff and the public.

• Manage and maintain WSTO’s social media avenues in a professional manner.

• Work with outside companies for contracted media service support.

TELEPHONY ADMINISTRATION

• Maintain, program, install and administration the internal IP phone system in all municipal buildings.

• Maintain and/or install peripheral devices associated with the internal IP phone system including voicemail, wireless accessories, teleconferencing devices, recording devices, network switches (via the designated City IT manager), and desktop computer software applications.

• Provide proper training to all City staff in the use of the telephone system and associated devices.

Resolve all reported system disruptions in a timely manner.

• Coordinate the involvement of third party tech support as needed.

• Maintain knowledge base of current and emerging trends in communications technologies that may impact current and/or day-to-day City function.

• Assist with ensuring all City employees are appropriately trained in the use of any wireless technology they are issued.

• Provide troubleshooting of issues with wireless technologies is completed in a timely and complete fashion.

MEDIA TECHNOLOGY SUPPORT

• Troubleshoot all media technologies such as presentations systems (example: EMS & Council Chambers) used by City staff during day-to-day operations. These items include primarily audio-visual technology (projectors, audio equipment, televisions, overhead projectors, security camera systems, handheld cameras, Blu-ray players, video scan converters, handheld audio recorders, etc.).

• Install various media technologies and associated infrastructure in all City buildings including but not limited to data and coax cable runs, custom installation of A/V systems (projectors, audio systems, video presentation equipment, security systems, etc.), cable terminations and/or wall plate installation, etc.

• Make recommendations and/or prepare project cost quotes for individual departments regarding possible media technology solutions as requested.

• Management of the television system and devices as well as interfacing with video service provider.

IT OPERATIONS

• Assist director in installation of computer hardware and software.

• Recommend computer upgrades as well as upgrades to hardware components in existing computers.

• Assist with programming of mobile technologies as well as assisting in device replacement as needed.

• Installation and termination of data jacks and wires.

Assist with routine maintenance of computers and network devices as needed.

• Manage and administer digital signage in city buildings.

• Administration of Media Services Video Editing and Distribution Network.

• Installation, management and administration of the internal security camera systems and related devices in city buildings.

• Assist with backup, design, re-design, testing and implementation.

COMMUNICATION: WEB PRESCENCE / SOCIAL MEDIA/ETC.

• Facilitate the use of the content management software package provided for City departments by providing proper training of staff and through monitoring if departments are updating their individual sections on the City webpage.

• Perform maintenance of the non-department specific areas of the main City webpage.

• Update and/or create sections on the City website as requested by department heads.

• Assist with creation and management of satellite sites of the main City website for various purposes (for example - the City document storage site, the WSTO online viewing site, etc.).

• IT Helpdesk.

• Assist Director in management and development of the City of Stoughton Social Media Accounts.

• Assist Director in determining success from the social media accounts.

• Assist director with press releases as requested.

QUALIFICATIONS

The ability to perform the Core Duties and Additional Duties listed above and:

Education/Training/Certifications

• A four year degree in a related field and at least two years of paid experience in a related field or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

• Must have a valid Wisconsin Driver’s License.

• Working knowledge of software applications used in video editing, audio editing, authoring, video compression, file transfers, graphic design, video playback automation, word processing, and email.

• Working knowledge of a variety of standard video production tools including cameras, microphones, studio and remote lighting kits, audio boards, video switchers, digital video/disc based recorders and players, and computer based video direction equipment.

• Experience with content management websites, video streaming servers and creative software such as Adobe or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Language Ability and Interpersonal Communication Skills

• Requires the ability to provide guidance, assistance and/or interpretation to others, such as co-workers and the public, on how to apply policies, procedures and standards to specific situations.

• Ability to communicate effectively with supervisor, part-time staff, other city staff and the general public.

Mathematical Ability

• Ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions.

Judgement and Situational Reasoning Ability

• Requires the ability to apply principles of rational systems.

• Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form.

• Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objective.

• Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.

Physical and Mental Abilities Required to Perform Essential Position Functions

• Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer and other office machines, and/or materials used in performing essential functions. Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use.

• Tasks involve the ability to exert light physical effort in sedentary to light.

Environmental Adaptability

• Ability to work under a wide range of conditions with some exposure to heights and/or uncomfortable environmental conditions.

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Reports to: Senior Network Administrator Pay Grade: __ FLSA: N

Purpose of Position

The purpose of this position is to provide comprehensive support in all areas of operation within the Media Services Division of the IT/Media Services Department.

Essential Duties and Responsibilities

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

WSTO

• Develop video programming that reflects Stoughton’s educational, governmental, cultural, religious and commercial activities, as well as community spirit.

• Create and program a schedule of programs including basic ongoing programs, special one-time programs, and related classified and sponsorship messages and program it in the video automation system.

• Train and supervise both volunteer and paid part-time hourly staff.

• Scheduling of WSTO Staff to ensure the widest coverage of events in the city.

• Direct and/or produce a wide range of programing using a wide range of equipment and settings including single camera, multi-camera, live multi-camera, remote controlled camera, etc.

• Train people to use in-studio and remote video and audio equipment including camera, editing, character generators, etc.

• Disseminate information regarding WSTO’s activities, available services and opportunities.

• Assist individuals and community groups with planning and developing their own programs.

• Prepare written reports for the Senior Network Administrator and/or other City staff as requested.

• Maintain equipment and make replacement and purchasing recommendations as needed.

• Perform fundraising activities.

• Maintain online availability of WSTO programming.

• Ensure proper equipment is available on location for all scheduled productions.

• Edit content for public viewing as well as internal and paid uses.

• Create and/or duplicate DVDs, Blu-rays and Digital Files for city staff and the public as requested

• Convert media to DVD or digital files as requested by city staff and the public.

• Manage and maintain WSTO’s social media avenues in a professional manner.

• Work with outside companies and organizations for contracted media coverage and support.

• Provide graphic design and publication design as requested by city staff.

TELEPHONY

• Assist with overall management of the internal telephone system as needed including all associated software and hardware.

• Assist with training to all City staff in the use of the telephone system and associated devices.

• Coordinate the involvement of third party tech support as needed.

• Maintain knowledge base of current and emerging trends in communications technologies that may impact current and/or day to day City function.

• Assist with ensuring all City employees are appropriately trained in the use of any wireless technology they are issued.

Media Production Specialist

• Provide troubleshooting of issues with wireless technologies is completed in a timely and complete fashion as needed.

MEDIA TECHNOLOGY SUPPORT

• Troubleshoot all media technologies used by City staff during day-to-day. These items include primarily audio-visual technology (projectors, audio equipment, televisions, security camera systems, handheld cameras, DVD/BluRay players, etc.)

• Install various media technologies and associated infrastructure in all City buildings including but not limited to data and coax cable runs, custom installation of A/V systems (projectors, audio systems, video presentation equipment, security systems, etc.), cable terminations and/or wall plate installation, etc.

• Make recommendations and/or prepare project cost quotes for individual departments regarding possible media technology solutions as requested.

IT SUPPORT

• Serve as the tier-one help desk technician responding to basic technical support issues in a timely and professional manner

• Assist the Senior Network Administrator and IT/Media Director with additional technology support as need.

WEB PRESCENCE / SOCIAL MEDIA

• Facilitate the use of the content management software package provided for City departments by providing proper training of staff and through monitoring if departments are updating their individual sections on the City webpage.

• Perform maintenance of the non-department specific areas of the main City webpage.

• Update and/or create sections on the City website as requested by department heads.

• Assist with creation and management of satellite sites of the main City website for various purposes (for example - the City document storage site, the WSTO online viewing site, etc.)

• Assist with the management and archiving of all City of Stoughton Social Media Accounts as requested

Minimum Training and Experience Required to Perform Essential Job Functions

• A four year degree in a related field and at least two years of paid experience in a related field or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Must have a valid Wisconsin Driver’s License

Working knowledge of software applications used in video editing, audio editing, authoring, video compression, file transfers, graphic design, video playback automation, word processing, and email.

Working knowledge of a variety of standard video production tools including cameras, microphones, studio and remote lighting kits, audio boards, video switchers, video and disc based recorders and players, and computer based video production equipment including NewTek Tricasters and BlackMagic Design switchers

Experience with content management websites, video streaming servers and Adobe Creative Suite

Or any combination of education and experience that provides equivalent knowledge, skills, and abilities.

Physical and Mental Abilities Required to Perform Essential Job Functions

Language Ability and Interpersonal Communication

Requires the ability to provide guidance, assistance and/or interpretation to others, such as co-workers and the public, on how to apply policies, procedures and standards to specific situations.

Ability to communicate effectively with supervisor, part-time staff, other city staff and the general public.

Mathematical Ability

Ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions.

Media Production Specialist

Ability to use and understand a 24-hour time format

Judgment and Situational Reasoning Ability

Requires the ability to apply principles of rational systems.

Ability to interpret instructions furnished in written, oral, diagrammatic or schedule form.

Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objective.

Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against measurable or verifiable criteria.

Physical Requirements

Requires the ability to operate, maneuver and/or provide simple but continuous adjustment on equipment, machinery and tools such as a computer and other office machines, and/or materials used in performing essential functions.

Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use.

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing five to 75 pounds.

Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks.

Environmental Adaptability

Ability to work under a wide range of conditions with a majority of the time under comfortable conditions that pose little risk of injury, however occasional exposure to heights and/or uncomfortable environmental conditions.

WSTO Policies

WSTO Underwriting Policy